Cookies Policy | National Casino

About cookies and similar technologies

Cookies are small text files that a website can place on your computer, mobile phone, tablet or another internet-connected device. They allow a website to recognise a device, remember certain information and support features during a visit or across later visits. Cookies do not usually contain information that directly identifies you by name, although information collected through cookies may sometimes be linked with account, device or usage information.

National Casino may also use technologies that work in a similar way to cookies. These may include pixels, tags, software development kits, local storage, device identifiers and related tracking tools. In this policy, we use the term cookies to include cookies and these similar technologies unless we explain otherwise.

Cookies may be placed by National Casino or by a service provider working on our behalf. Some cookies are set when you visit our website, while others may be set by third-party content, services or tools that appear on a page. The use of these technologies can vary depending on the part of the website you visit, the device you use, your account activity and the settings available at the time.

Cookies can be temporary or persistent. Temporary cookies, sometimes called session cookies, generally remain on your device only while your browser is open or until a session ends. Persistent cookies remain for longer, subject to their purpose, your browser settings and any deletion or expiry process. We may use both types where appropriate.

What cookies do not do

Cookies are not the same as viruses or harmful software. They cannot normally read unrelated files on your device or run programmes by themselves. However, some cookies and similar technologies can record information about browsing activity, device characteristics and interactions with online services. You should therefore review your browser and device settings and make choices that are suitable for you.

Why we may use cookies

The cookies used on the National Casino website may serve different purposes. Some are necessary for the website or a requested service to operate. Others help us understand how the website is used, remember choices or support communications and advertising. The specific cookies in use may change as our website, security measures, technology providers and services develop.

Strictly necessary cookies: These may support core functions such as page navigation, account access, session management, authentication, security, fraud prevention, load balancing and the delivery of requested services. Without these cookies, parts of the website may not operate correctly.
Preference cookies: These may remember choices such as language, region, display settings, accessibility preferences or other selections that make the website more convenient to use.
Performance and analytics cookies: These may collect information about how visitors use the website, including pages viewed, links selected, errors encountered, general traffic patterns and the performance of different features. This information can help us improve the website and identify technical issues.
Functional cookies: These may support enhanced features and services, such as remembering information during a session or helping content work consistently across different devices and browsers.
Security and risk-management technologies: These may help detect unusual activity, protect accounts, prevent unauthorised access, reduce fraud and support the integrity of our website and online gaming environment.
Advertising and marketing cookies: Where used and permitted, these may help measure advertising activity, limit repeated advertisements, understand which campaigns are effective and provide content or advertising that may be more relevant to a user's interests.
Social or embedded content cookies: Some pages may include content or tools provided by other organisations. Those providers may use their own cookies or similar technologies in accordance with their own policies.

Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, referring page, pages visited, actions taken, dates and times of activity, and technical information about how the website performs. Some information may be combined with information held in an account or supplied by you. We aim to use such information for legitimate business, security, service and compliance purposes, subject to applicable law.

We do not use cookies to avoid or replace required identity, age, location, account or responsible gambling checks. Cookies may help us provide and secure services, but they do not by themselves confirm that a person is eligible to use an online gambling service.

Your choices and cookie controls

Depending on the website features, your location and applicable requirements, you may be able to manage optional cookies through a cookie banner, preference centre or other settings tool. You may choose to accept or reject categories of optional cookies where this choice is made available. Strictly necessary cookies may continue to operate because they are needed to provide a service you have requested, maintain security or comply with legal or operational requirements.

You can also control cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or receive a notification before a cookie is stored. The steps vary between browsers and devices, so you should consult the relevant help or support information for the browser or device you use.

Open the privacy, security or content settings in your browser or device.
Review the available options for cookies, site data, tracking or similar technologies.
Choose whether to allow, restrict or delete cookies, and apply the setting.
If available, revisit the National Casino cookie settings tool to review or change consent for optional cookies.

Deleting or blocking cookies may affect the way the website works. You may need to enter information again, lose saved preferences or be unable to use certain account, security, navigation or gaming features. If you block all cookies, some parts of the website may not be available. Browser settings may also need to be repeated if you use more than one browser or device.

If you have previously accepted optional cookies, changing your browser settings or using a preference tool may not immediately remove information already collected by a service provider. Additional steps may be required to delete information held by that provider, subject to its systems, policies and legal obligations. You can also manage some forms of interest-based advertising through industry or platform controls that may be available in your browser, operating system or device.

Your choice about optional cookies does not affect the lawfulness of processing that took place before the choice was changed. It also does not necessarily stop all data collection. For example, information required for security, account access, service operation or legal compliance may still be processed where permitted.

Third parties, privacy and updates

We may use carefully selected technology, analytics, security, hosting, advertising or other service providers to help operate and improve our website. These providers may place or access cookies and similar technologies on our behalf, or may process information collected through their own tools. Their use of information may be governed by their own privacy notices and terms. Where appropriate, we take steps to require service providers to handle information consistently with our instructions, applicable agreements and relevant legal requirements.

Third-party services may process information in Australia or in another country. If information is handled outside Australia, the relevant arrangements and safeguards will depend on the service, the provider and applicable privacy requirements. Our Privacy Policy provides broader information about how personal information may be collected, used, disclosed, stored and managed.

Cookies may be connected with information about your use of the website, your account or your device. We may use this information to maintain services, improve performance, investigate technical problems, protect users and the website, meet responsible gambling and compliance obligations, understand general audience activity and manage marketing where permitted. We do not promise that every technology will be available on every page or device.

Privacy and responsible use

National Casino is intended for people who meet the applicable age, identity, location and other eligibility requirements for online gambling services. We do not intend cookies to encourage gambling or to remove the importance of responsible gambling. If you are concerned about your gambling, consider using the responsible gambling tools and support information made available through the website, including account controls, breaks or self-exclusion options where available.

We may update this Cookies Policy from time to time to reflect changes in technology, website functionality, service providers, legal requirements or our information-handling practices. The updated version will be made available on this page with a revised date or other notice where appropriate. You should review this policy periodically so you remain informed about how cookies and similar technologies may be used.

If you have questions about this Cookies Policy, your cookie choices or the way information is handled, please use the current support or privacy contact channel provided on the National Casino website. When making a privacy request, we may need to verify your identity and clarify the information or device involved. We will handle requests in accordance with applicable law and any relevant exceptions.

This Cookies Policy should be read together with the National Casino Privacy Policy and any other terms or notices that apply to your use of the website. If there is an inconsistency between this policy and a more specific notice about a particular service or cookie, the more specific notice will apply to that service or technology.