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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use National Casino. Please read them carefully before creating an account, depositing funds or using any available services. By accessing the website or using an account, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules displayed for particular games, promotions or services.
1. General terms and eligibility
National Casino provides online entertainment services subject to these Terms & Conditions and any other rules, notices or requirements displayed on the website. These terms apply to website visitors, registered account holders and anyone who otherwise uses the available services. Additional terms may apply to particular games, payment methods, promotions or features. If an additional term conflicts with these general terms, the additional term will apply to the relevant service or activity.
You must only use National Casino where online gambling is lawful for you. You are responsible for checking the laws that apply in your location before accessing the website or using any service. For players in Australia, you must be at least 18 years old and legally permitted to participate. National Casino may refuse access or request evidence of age, identity or location before allowing an account to be opened or used.
You must provide accurate, current and complete information when registering or using an account. Information must be kept up to date, particularly where it relates to your identity, contact information, payment method or residential location. You must not register on behalf of another person, allow another person to use your account or create more than one account unless expressly permitted.
- You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
- You must notify National Casino through the available support or account channels if you believe your account has been compromised.
- You must not use the website for unlawful purposes, fraud, money laundering, market manipulation or any activity that could harm the service or another person.
- You must not use automated tools, bots, scripts or other systems to access, monitor or interact with the website unless expressly authorised.
- You must not attempt to bypass security measures, technical restrictions, account controls or responsible gambling settings.
2. Accounts, verification and account closure
An account may be opened only by the person whose details are provided during registration. National Casino may carry out reasonable verification checks at any time. These checks can include requests for documents or information relating to identity, age, address, source of funds, payment ownership or other matters required for legal, regulatory, security or operational purposes.
You agree to respond to verification requests honestly and within a reasonable period. Until a check is completed, access to some or all account features may be restricted. If information is incomplete, inaccurate, misleading or inconsistent, National Casino may suspend an account, decline a transaction or take other appropriate action. Any review will be handled in accordance with applicable requirements and the information available at the time.
Your account is for your personal use only. You must not sell, transfer, lend or otherwise make an account available to another person. You are responsible for activity carried out through your account unless you have promptly reported unauthorised use and National Casino determines that you were not responsible for the relevant security failure.
You may request closure of your account through the available account or support process. National Casino may also suspend, limit or close an account where it considers this necessary for security, legal compliance, responsible gambling, verification, payment review, breach of these terms or protection of the website and its users. Account closure does not remove obligations that arose before closure, including obligations relating to disputed transactions, unlawful activity or outstanding verification.
Where an account is closed or suspended, any remaining balance will be reviewed in accordance with applicable law, verification requirements and the circumstances of the closure. National Casino may delay or withhold a transaction where it reasonably needs to investigate suspected fraud, a breach of these terms, an invalid payment or another compliance concern.
3. Deposits, withdrawals and gameplay
Only payment methods made available on the website may be used. You must use a payment method held in your own name or otherwise authorised for your use. National Casino may reject payments, request supporting information or restrict a payment method where ownership cannot be established or where the transaction presents a security, fraud or compliance concern.
You are responsible for checking transaction details before confirming a deposit or withdrawal. Deposits must be made for the purpose of using the available services and must not be used to test, disguise or transfer funds unlawfully. Your bank, payment provider or other intermediary may apply separate fees, processing rules or currency conversion charges. National Casino does not control those third-party charges.
Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any conditions clearly displayed when the request is made. A withdrawal may be returned to an eligible payment method or handled through another available process. Processing arrangements can vary according to the payment method, security checks and third-party providers. National Casino does not guarantee a particular processing period unless one is expressly stated for the relevant service.
You are responsible for reviewing the rules, stake information, eligibility requirements and any other conditions shown before participating in a game or promotion. A game may be unavailable, interrupted or cancelled because of technical problems, maintenance, communication failures or other events outside reasonable control. Where a result cannot be reliably recorded or settled, National Casino may review the activity and take reasonable corrective action in line with the relevant rules and applicable requirements.
Promotions, bonuses and promotional rewards are subject to their own terms. Those terms will explain relevant eligibility, participation, expiry, wagering, contribution, withdrawal or other conditions where applicable. You should read the full promotional terms before opting in or using a reward. National Casino may correct an obvious error, withdraw an offer, refuse participation or remove a reward where there has been misuse, technical error, duplicate participation or a breach of the applicable conditions.
4. Responsible gambling, privacy and acceptable use
Gambling should be treated as entertainment, not as a way to make money or recover losses. You should only gamble with money you can afford to lose and should set personal limits on your time and spending. Never gamble when under the influence of alcohol or other substances, and do not chase losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop and seek appropriate support.
National Casino may provide responsible gambling tools and information, which may include deposit controls, time reminders, activity information, temporary breaks, account restrictions or self-exclusion options. The availability and operation of a particular tool will be explained when you request or activate it. You should use these tools carefully and contact an appropriate gambling support service or health professional if you need further assistance.
You must not use National Casino in a way that is abusive, threatening, deceptive, discriminatory or harmful. You must not upload malicious code, interfere with the operation of the website, copy or scrape content without permission, or attempt to gain unauthorised access to systems, accounts or data. National Casino may remove content, restrict access or take other action where misuse is suspected.
Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used for account administration, verification, security, payment processing, customer support, service improvement, responsible gambling measures and legal compliance. Information may be shared with service providers, payment processors, professional advisers or authorities where permitted or required by law. You should review the Privacy Policy for further information about collection, use, storage and rights relating to personal information.
5. Website content, liability and changes
The website and its content are provided for general information and entertainment purposes. National Casino aims to keep information accurate and available, but does not guarantee that the website, games, content or services will always be uninterrupted, current, complete or free from errors. Content may be changed, suspended or removed without prior notice where this is reasonably necessary.
To the extent permitted by law, National Casino is not responsible for loss caused by events outside its reasonable control, including telecommunications failures, internet outages, device problems, software errors, malicious activity, payment provider issues or interruptions caused by maintenance. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.
You are responsible for the equipment, internet connection, software, security settings and other arrangements needed to access the website. Third-party websites, applications, payment services and links may be governed by separate terms and privacy policies. National Casino is not responsible for the content, availability or conduct of third parties, although it may remove or restrict access to a third-party link where appropriate.
National Casino may update these Terms & Conditions from time to time to reflect changes to the website, services, legal requirements, security practices or business operations. The updated version will be published on the website with its effective date where appropriate. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms, unless a different process is required by applicable law.
If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that National Casino has waived its right to enforce it later. These terms, together with any applicable additional terms and policies, form the agreement governing your use of National Casino.
If you have a question, concern or complaint about these Terms & Conditions or your use of the website, please use the support or contact options made available on National Casino. When raising an issue, provide enough information for the matter to be reviewed, but do not send payment passwords or other sensitive security credentials.