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Responsible Gaming at National Casino
Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. National Casino encourages players to understand the risks, set personal limits and make informed decisions before and during play. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, take a break and seek support.
Our responsible gaming approach
Responsible gaming means staying in control of how often you gamble, how much you spend and how long you play. Games of chance are designed so that outcomes are unpredictable, and there is no guaranteed strategy for winning. Previous results do not change the odds of a future result. A win does not mean that another win is due, and a loss cannot be recovered by continuing to play.
National Casino provides this information to help players make thoughtful choices. You should only gamble where it is permitted by applicable law and only if you meet the relevant age and eligibility requirements. In Australia, gambling participation is generally restricted to people aged 18 or over, but additional state, territory or location-based requirements may apply. You are responsible for checking that your access and activity are lawful.
Gambling should be treated as a leisure expense. It should not be viewed as an investment, a source of regular income or a method of paying bills. Never gamble with money needed for rent, mortgage payments, food, utilities, education, medical care or other essential expenses. Do not borrow money, sell possessions or use funds intended for someone else in order to gamble.
Practical principles for safer play
- Decide how much you can afford to lose before you start, and do not exceed that amount.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from everyday spending and household finances.
- Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
- Do not chase losses by increasing stakes or playing for longer.
- Remember that a win is not a reason to increase your normal spending.
- Do not allow other people to use your account, and do not use another person’s account.
- Review your gambling habits regularly and act early if they begin to change.
Tools and personal controls
Personal limits can help you make decisions before emotions or excitement affect your judgement. Depending on the features available to your account and the requirements that apply to the service, you may be able to use controls such as deposit limits, spending limits, session reminders, time-outs or temporary account breaks. These tools are intended to support your decisions, but they do not remove the risks of gambling.
Deposit and spending limits
A limit can help you control the amount added to or spent from your account during a chosen period. Select an amount that fits comfortably within your entertainment budget. A limit should be based on money you can afford to lose, rather than on an amount you hope to win. Once a limit is set, do not try to work around it by opening additional accounts, using another person’s payment method or asking someone else to place bets for you.
Time-outs and breaks
Taking a break can help you reassess your habits and return to other activities. Use available time-out or account break features when you need space from gambling. During a break, avoid looking for alternative gambling accounts or services. Spend time on activities that support your wellbeing, such as exercise, hobbies, social contact, study or rest.
Self-exclusion
Self-exclusion is a stronger control for people who want to stop gambling for a specified period or longer. If you choose self-exclusion, follow the available process carefully and do not attempt to bypass it. You may also wish to ask your bank whether it offers gambling transaction blocks or other financial controls. Self-exclusion is most effective when combined with support from a trusted person or qualified service.
If you have difficulty applying a limit, taking a break or closing your account, seek assistance as soon as possible. Asking for help is a responsible step and does not mean you have failed.
Recognising signs of gambling harm
Gambling harm can develop gradually, and people may not notice the change at first. It can affect financial security, mental health, relationships, employment, study and physical wellbeing. You do not need to wait until a serious problem develops before taking action. Early support can make it easier to regain control.
Possible warning signs
- Spending more time or money gambling than you originally planned.
- Thinking about gambling frequently or feeling restless when trying to stop.
- Increasing your stakes because previous amounts no longer feel exciting.
- Trying to win back money after a loss, often called chasing losses.
- Hiding gambling activity, losses or account statements from family or friends.
- Borrowing money, using credit or missing bills because of gambling.
- Selling belongings or using savings to continue playing.
- Feeling anxious, depressed, irritable, guilty or ashamed about gambling.
- Arguing with people close to you because of gambling.
- Missing work, study, appointments or other responsibilities.
- Trying to stop several times without being able to do so.
- Using gambling to escape stress, loneliness, sadness or other difficult feelings.
One or more of these signs may indicate that gambling is no longer within your preferred limits. Stop gambling, remove access to available funds where possible and speak with someone you trust. You can also contact a qualified gambling support service in your state or territory for confidential guidance. Support is available for people who gamble and for family members, partners, friends and others affected by someone else’s gambling.
If you are concerned about another person
Approach the conversation calmly and choose a suitable time. Focus on what you have observed and how it affects you, rather than making accusations. Encourage the person to use account controls and obtain professional support. Do not provide money to cover gambling losses or take responsibility for debts that you cannot afford. If you believe someone is at immediate risk of harming themselves or another person, contact emergency services or seek urgent help in your local area.
Getting help and taking the next step
If gambling is causing concern, the most important step is to pause. Log out, avoid depositing or playing, and make it harder to access money intended for other purposes. Tell a trusted person what is happening so that you do not have to manage the situation alone. A general practitioner, mental health professional or qualified gambling counsellor can help you understand your options and create a plan.
Australian support options may differ between states and territories. Look for a recognised gambling support service in your local area, or ask a healthcare professional, community organisation or state or territory service where to obtain confidential advice. These services can assist with financial concerns, relationships, emotional wellbeing, self-exclusion and referrals to other forms of support.
A simple action plan
- Stop gambling today and do not try to recover recent losses.
- Review your account and financial position without depositing more money.
- Apply an available limit, time-out or self-exclusion control.
- Tell a trusted person and ask them to support your plan.
- Contact a qualified gambling or health support service for advice.
- Remove saved payment details and consider asking your bank about gambling blocks.
- Create a budget for essential expenses before considering any future entertainment spending.
- Return to gambling only if it is lawful, affordable and consistent with your agreed limits.
National Casino may take steps to protect players and may apply account restrictions where required by law, account rules or responsible gaming procedures. Players must provide accurate information, follow applicable account conditions and avoid behaviour intended to defeat safer gambling controls. Responsible gaming information is general in nature and does not replace legal, financial, medical or psychological advice.
Please remember that gambling outcomes cannot be guaranteed. If you are not comfortable with the risks, do not gamble. Choosing not to play, taking a break or seeking help are all responsible decisions.